Last Updated
This Privacy Policy was last updated on December 8, 2025. We may update this policy from time to time, and we will notify you of any changes by posting the new policy on this page.
Introduction
At Sports Ground Booking Platform, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website. This platform is developed by The Solutions To Problems, LLC (TSTP), and we take your privacy seriously.
Our Commitment
We are committed to protecting your personal information and being transparent about how we collect, use, and share it. We implement appropriate security measures to protect your data and respect your privacy choices.
Information We Collect
Personal Information
We may collect personal information that you provide to us when you:
- Create an Account: Name, username, email address, and password
- Make a Booking: Booking details, time preferences, and payment information (processed securely through third-party providers)
- Contact Us: Name, email address, and message content
- Update Your Profile: Profile information, preferences, and settings
Note: We only collect information that is necessary for providing our services and improving your experience.
Automatically Collected Information
When you visit our website, we automatically collect certain information, including:
- IP Address and Location Data: General geographic location (city/region level, not precise location)
- Browser Information: Browser type, version, and language settings
- Device Information: Device type, operating system, and screen resolution
- Usage Data: Pages visited, time spent on pages, links clicked, and navigation patterns
- Referring Information: Website addresses that referred you to our site
- Session Data: Login status, session duration, and activity timestamps
Purpose: This information helps us understand how users interact with our website, improve functionality, and enhance user experience.
How We Use Your Information
We use the information we collect for the following purposes:
Service Provision
- Provide, maintain, and improve our services
- Process bookings and transactions
- Manage user accounts and profiles
- Authenticate users and maintain security
Communication
- Send you updates and notifications about your bookings
- Respond to your inquiries and provide customer support
- Send important service-related announcements
- Provide technical support and assistance
Analytics & Improvement
- Analyze website usage and improve user experience
- Monitor and analyze trends and user behavior
- Develop new features and functionality
- Optimize website performance and security
Security & Compliance
- Detect, prevent, and address technical issues
- Protect against fraud, abuse, and security threats
- Comply with legal obligations and regulations
- Enforce our terms of service and policies
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
Service Providers
We may share information with third-party service providers who perform services on our behalf, such as:
- Payment processing services (for booking transactions)
- Hosting and infrastructure providers
- Analytics and monitoring services
- Email delivery services
Protection: All service providers are contractually obligated to protect your information and use it only for the purposes we specify.
Legal Requirements
We may disclose information if required by law or in response to valid requests by public authorities, such as:
- Court orders or legal processes
- Government investigations
- Compliance with applicable laws and regulations
- Protection of rights, property, or safety
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change in ownership or control of your personal information.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
Technical Measures
- Encryption of sensitive data in transit (SSL/TLS)
- Secure password hashing (bcrypt)
- Prepared statements to prevent SQL injection
- CSRF protection on all forms
- Input sanitization and validation
Organizational Measures
- Limited access to personal information
- Regular security audits and assessments
- Employee training on data protection
- Incident response procedures
- Regular backups and disaster recovery
Security Notice
While we implement strong security measures, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to protecting your information to the best of our ability.
Your Rights
You have the following rights regarding your personal information:
Access
You have the right to access your personal information and receive a copy of the data we hold about you.
Correction
You have the right to correct inaccurate or incomplete information. You can update your profile information at any time through your account settings.
Deletion
You have the right to request deletion of your information. You can delete your account at any time, which will remove your personal information from our systems.
Objection
You have the right to object to processing of your information for certain purposes, such as marketing communications.
Data Portability
You have the right to request a copy of your data in a structured, machine-readable format.
Withdraw Consent
You have the right to withdraw consent at any time where we rely on consent to process your information.
To exercise any of these rights, please contact us through our contact page.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies help us provide a better user experience, analyze website usage, and remember your preferences.
For detailed information about our use of cookies, including what types of cookies we use and how to manage them, please see our Cookie Policy.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:
- Account Information: Retained while your account is active and for a reasonable period after account deletion
- Booking Information: Retained for as long as necessary to process bookings and comply with legal obligations
- Analytics Data: Retained in aggregated, anonymized form for analysis purposes
- Legal Requirements: Some information may be retained longer if required by law or for legal proceedings
Children's Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will delete such information from our systems.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We take appropriate measures to ensure that your information receives adequate protection in accordance with this Privacy Policy.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by:
- Posting the new Privacy Policy on this page
- Updating the "Last Updated" date
- Sending you an email notification (for significant changes)
- Displaying a notice on our website (for material changes)
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through our contact page.
About This Policy
This Privacy Policy is provided by The Solutions To Problems, LLC (TSTP), the developers of this platform. We are committed to transparency, user privacy, and data protection. For more information about TSTP, visit tstp.xyz.